Success Stories
At EssilorLuxottica, our commitment to innovation and excellence is demonstrated through the success of our automation initiatives. Discover how our RPA solutions have transformed processes, increased efficiency, and delivered tangible benefits across various departments. These success stories showcase the power of automation and the impact it has on our business operations.
Spot Audit Oakley
Our Challenge
Before RPA, stores had to go line by line through an Excel file, read a UPC, enter it into MIM, and record three values from MIM back into a spreadsheet. Now, automation generates these files overnight, allowing RPA to perform these functions. As a result, when our associates arrive at the store on Monday morning, they have pre-populated files for their individual stores ready to go.
Our Solution
This project showed how to scale an automation to multiple users and generate more savings by utilizing the multiplicative factor of a simple process across hundreds of stores.
Results:
Reduction in processing time
Decrease in errors
Improved customer satisfaction
Testimonial
Chris Misur - Director Store Operations:
"The RPA support of the Spot Audit process took a manual data collection process and automated the data collection from MIM to excel, saving stores hundreds of hours of work each week that can now be dedicated to engaging and servicing customers.."
Technical Data Sheet
OneLRA Reports Extraction
Our Challenge
The process was too manual and repetitive. The person responsible for this task had to follow many steps to navigate the OneLRA website and download 20 reports per day. Each report took about 15 minutes to download and save in a specific folder.
Our Solution
Now, the bot automatically navigates the OneLRA website, downloads the required reports, and saves them in a designated shared folder. This automation has resulted in significant time savings, freeing up 1,280 hours per year that can now be allocated to more strategic and value-added activities.
Results:
1,280 Hours Saved Per Year
Resource Optimization
Continuous Availability
Testimonial
Genov Atanas - Sr. Manager-Finance:
"The automation of pulling OneLRA reports set up by the RPA team is working amazingly for the Oakley Retail team. The RPA department has been very easy to work with and extremely helpful. They are also very proactive - every time there is an issue with the automation process, they communicate and resolve it a very quick and efficient way. I would definitely use them again if we identify other repetitive processes. "
Technical Data Sheet
Trust-pilot Service - Product Reviews
Our Challenge
The employee needed to manually navigate the Trustpilot website to respond to every positive and negative comment left by customers. This process was time-consuming, requiring constant attention to ensure all reviews were addressed promptly
Our Solution
Now, the bot automatically logs into Trustpilot, identifies US reviews for specific brands, and places a standard reply to both positive and negative comments. By automating this task, the bot handles about 212 comments per day, saving 1,644 hours per year and allowing customer service agents to focus on more complex inquiries and higher-priority tasks
Results:
1,644 Hours Saved Per Year
Resource Optimization
Consistency in Communication
Testimonial
Lori Stackpole - Sr. Manager-Customer Service:
"The RPA team was very patient and helpful as we worked through a few iterations to find the best way for the BOT to identify positive vs negative reviews. Then when the BOT was in place, they were able to adapt quickly to unexpected changes to the Google platform sign on processes, this one BOT allowed us to remove workload from multiple agents and focus on more value-added work"
Bot In Action
ANTHEM Payment Application
Our Challenge
The process was highly manual: the AR (Accounts Receivable) team had to retrieve the Excel invoice list and manually enter all the necessary parameters into SAP to create a batch, ensuring the total amount did not exceed 70k. They then had to upload each invoice one by one, a time-consuming and repetitive process that took around 3 hours to complete.
Our Solution
The RPA bot now automates the entire payment application process, retrieving the Excel invoice list, entering the necessary parameters into SAP, and applying the payments automatically. By automating these tasks, the bot prevents the AR team from manually processing 512 transactions per week, saving a total of 1,757 hours annually.
Results:
1,757 Hours Saved Per Year
Increased Accuracy
Improved Cash Flow Management
Testimonial
Sarahi Ruiz - Cash Application Specialist:
"The RPA project has significantly reduced the time needed to process one of the department's largest payments. What once took 3 hours manually now takes just minutes, thanks to automation. This has allowed us to focus on more analytical tasks. Rapid payment application in Accounts Receivable is crucial for maintaining a healthy cash flow, which helps meet financial commitments such as salaries, supplier payments, and debts. We truly appreciate the support of RPA!"
Bot In Action
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These success stories highlight the trans-formative impact of RPA at EssilorLuxottica. By embracing automation, we continue to drive operational excellence and deliver superior value to our customers. .